Privacy Policy

Havella (“Havella,” “we,” “us”) operates havella.app, a software platform for property management and related real estate services. This policy explains what information we collect, how we use it, and the choices you have. Questions: info@havella.app.

Who this covers

Havella is used by property owners and managers (“landlords”) and by tenants whom landlords invite to the tenant portal. This policy covers both.

What we collect

• Account information: your name and email address when you create an account, via email/password or Google sign-in. If you sign in with Google, we receive your name, email, and profile photo from Google.
• Information landlords enter: property details, lease terms, rent and payment records, expenses, maintenance requests, and related notes and documents.
• Tenant information: landlords may enter tenant names, email addresses, and phone numbers, and may invite tenants to create portal accounts. If you are a tenant, your landlord provided your contact information to send your invitation.
• Uploaded files: documents and photos you upload (leases, receipts, invoices, maintenance photos).
• Technical basics: like most web services, our hosting providers log IP addresses and basic request information for security and operations.

What we don't collect

We do not use analytics trackers, advertising cookies, or third-party tracking scripts. The only cookies we use are those required to keep you signed in. We do not sell personal information, and we do not share it with advertisers.

How we use information

To provide the service: showing landlords their portfolio, showing tenants their lease and maintenance information, sending transactional emails (such as portal invitations and maintenance notifications), and keeping accounts secure. We do not use your information for advertising or unrelated purposes.

Who can see what

Access is scoped by role. Landlords and their authorized team members see their own organization's data only. Tenants see only information related to their own lease: their lease terms, their payment history, their security deposit, maintenance requests they submitted or that their landlord chose to share, and their landlord's contact information. Tenants do not see their landlord's financial records, costs, or other tenants' information.

Service providers

We use a small number of infrastructure providers to run Havella: Supabase (database and authentication), Vercel (hosting), UploadThing (file storage), and Resend (transactional email). These providers process data on our behalf to deliver the service and are not permitted to use it for their own purposes.

Data retention and deletion

Your data is retained while your account is active. To request deletion of your account and associated personal information, email info@havella.app. Note that some records may be retained where a landlord has a legitimate need to keep business records (for example, payment history for tax purposes) or where required by law.

Your choices

You may request a copy of your personal information, correction of inaccurate information, or deletion, by emailing info@havella.app. California residents: you have the right to know what personal information we collect and to request its deletion; we do not sell personal information. We will respond to verified requests within a reasonable time.

Tenants and landlord-entered data

If you are a tenant, your landlord controls much of the information about your tenancy (lease terms, payment records). Requests about that information may need to be resolved with your landlord; we will assist where we can.

Security

We use industry-standard measures including encrypted connections (HTTPS), role-based access controls, and database-level access restrictions. No system is perfectly secure; if we learn of a breach affecting your personal information, we will notify affected users.

Children

Havella is not directed to anyone under 18, and we do not knowingly collect information from minors.

Changes

We may update this policy; we'll change the “Last updated” date and, for material changes, notify account holders by email.