Terms of Service

These terms are an agreement between you and Havella about your use of havella.app (“Havella,” “the service”). By creating an account or using the service, you agree to them. Version 2026-10. Questions: info@havella.app.

What Havella is

Havella is software for people who manage rental property: tracking leases, rent and bills, maintenance, and a portal for tenants. It is a record-keeping and workflow tool. It is not a bank, payment processor, law firm, accounting firm, or property management company, and nothing in the service is legal, tax, or financial advice.

Who can use it

You must be at least 18 and able to enter into a contract. If you sign up for a business, you confirm you can bind that business to these terms. Tenants invited by a landlord may use the tenant portal under these same terms.

Accounts and your organization

Your account belongs to an organization. The organization's owner is responsible for everything done under it, including the people they invite as managers, and for keeping sign-in details secure. Tell us promptly if you think an account has been accessed without permission. Give us accurate information and keep it current.

Acceptable use

Don't try to access other organizations' data, probe or disrupt the service, upload unlawful content, or use Havella for any unlawful purpose, including unlawful discrimination in housing. We may suspend access that puts the service or other customers at risk.

Your data and your tenants' data

You own the data you put into Havella, including information about your properties, leases, and tenants. For tenant personal information, Havella acts on your behalf: we process it only to provide the service to you, and you are responsible for having the right to enter it and for following the landlord-tenant, fair-housing, and privacy laws that apply to your rental business. If you invite tenants to the portal, you confirm you have a landlord-tenant relationship with them. You give us permission to host and process your data as needed to run the service. How we handle personal information is described in our Privacy Policy.

Financial records

Havella stores financial records you enter but does not move money. Payments show what users mark as paid; we do not verify that funds actually transferred. You are responsible for checking your records, including for tax purposes.

Trials, plans, and billing

New organizations start with a 14-day free trial. After the trial, service is offered on Starter, Pro, and Enterprise plans, which differ mainly in how many units you can manage. Current limits and prices are shown in the app and on our website, and we will tell you before charging you for the first time. Online payment is not yet available; when it is, plan changes and billing will follow what is shown at checkout.

If a subscription lapses or is canceled, your account becomes read-only: you can still sign in and view and export your data, but you cannot add or change records until you resubscribe. We do not delete your data because a subscription lapsed.

Cancellation and getting your data out

You can cancel at any time. You can export your data while your account is active or read-only; if you need help getting a copy, email us. You can also ask us to delete your account and organization data. We may keep limited records where the law requires or for legitimate business purposes such as preventing fraud, as described in our Privacy Policy.

Availability

The service is provided “as is” and “as available.” We work to keep it running but do not promise it will be uninterrupted or error-free, and we may add, change, or remove features. Keep your own copies of documents you cannot afford to lose.

Disclaimers

To the extent the law allows, we make no warranties, express or implied, including about fitness for a particular purpose. We do not warrant that records kept in Havella are accurate, complete, or suitable for legal or tax purposes.

Limitation of liability

To the extent the law allows, Havella's total liability for any claim arising from the service is limited to what you paid us in the twelve months before the claim (or $50 if you paid nothing). We are not liable for indirect, incidental, or consequential damages, including lost profits, lost rent, or lost data.

Changes to these terms

We may update these terms. For material changes we will notify you by email or in the app and ask you to accept the new version before you continue. If you do not agree, you can stop using the service and cancel.

Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute arising from these Terms or the Service will be brought in the state or federal courts located in California, and you and Havella consent to their jurisdiction.